Privacy Policy

1. Scope

This Privacy Policy explains what information solvethree collects when you create a workspace, use the console, or call the API, and how that information is used, stored, and shared. It applies to solvethree.com and the solvethree API.

2. What we collect

Account and workspace information you provide directly:

• Name and email address, used for sign-in and account communication
• Workspace name and site profiles (page URLs and reCAPTCHA actions) you register
• Billing details processed by our payment providers, described in section 4

Operational data generated by using the Service:

• Request IDs, action names, timestamps, latency, and outcome codes for each task
• API key prefixes, creation and last-used timestamps, and per-key request counts
• Standard access logs (IP address, user agent, timestamp) for security and abuse prevention

3. What we do not store

Generated reCAPTCHA tokens, the browser identity values returned with them (user agent and client hints), cookies, and device fingerprints are not written to our request logs or database. They exist only for the duration of the request needed to return them to you, and are not retained afterward.

4. Sub-processors

We share the minimum data necessary with the following categories of processor:

• Payment processing for card and cryptocurrency deposits
• Cloud infrastructure and database hosting for the console and API
• Email delivery for account and billing notifications

These processors are bound by contractual obligations to handle data only as needed to provide their service to us.

5. How we use data

• Operate, secure, and bill for the Service
• Investigate abuse, fraud, and violations of our Terms of Service
• Provide support and respond to account inquiries
• Maintain the aggregate reliability metrics shown in the console and on solvethree.com

We do not sell personal information, and we do not use your data to train third-party models.

6. Retention

Account and workspace data is retained for as long as your workspace is active. Bounded request-log metadata is retained for up to 500 recent requests per workspace, as shown in the console's request log. If you close your workspace, we delete account and workspace data within 30 days, except where retention is required for billing records or legal compliance.

7. Your choices

You can review and update your account details from Settings, export request-log data as CSV from the console, and revoke API keys at any time. To request deletion of your account outside of closing your workspace, contact support@solvethree.com.

8. Security

API keys are stored as one-way hashes and shown in full only once, at creation. Passwords are hashed with scrypt. Access to production data is limited to personnel who need it to operate the Service.

9. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the date at the top of this page.

10. Contact

Questions about this policy can be sent to support@solvethree.com.